Third Party Cisco Support Services
If like most companies, your IT infrastructure is comprised of in-warranty and End-of-Support (EOS) hardware then you probably know that finding a highly reliable, low-cost support partner can be a real challenge.
Envertica have been providing post warranty and end of support services for Cisco since 2004. We offer a full suite of tailored support and maintenance contracts, backed by the vendor that meet or exceed the manufacturer's service level agreement (SLA).
How does Envertica support compare to Cisco Smartnet?
Cisco Smartnet
- 8 hours per day, 5 days per week, next business day
- 8 hours per day, 5 days per week, 4 hour response
- 24 hours per day, 7 days per week, 4 hour response
Envertica support
Same as Cisco SMARTnet with the addition of the following:
- SLAs with guaranteed fix times
- On site troubleshooting services for complex network software issues
- Access to C.C.I.E’s
- Performance guarantees
- Envertica handle all logistics
- Envertica assign dedicated account manager
- Envertica to handle any network changes
- Maintenance of other vendor'sequipment
- Cisco® approved support process
- Regular customer satisfaction surveys
- Customer review process
- Flexible cover options
- CCO
- IOS software updates
In summary: A direct support agreement with Cisco, with added benefits but a lower cost.
Contact Envertica today on 01285 610038 and share your thoughts and challenges with a consultant.
